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Modibodi Support New Zealand

Modibodi Period Underwear are comfortable, sustainable and are designed for period leaks, bladder leaks and discharge. Try it yourself 60 days risk free.

FAQs | Modibodi | Leakproof and Period Proof Underwear

What is Modibodi and how does it work?

Will I feel wet when wearing Modibodi period underwear?

Can I swim in Modibodi underwear?

Can I wear Modibodi without additional protection?

I can’t wear tampons or use a menstrual cup, will Modibodi work for me?

Are Modibodi garments good to use as backup protection during my period?

START HERE: NEW TO MODIBODI?

What is the 60 Day Risk-Free Trial?

Can I change my order/delivery address after it's been placed?

What are the terms and conditions for discount codes?

How do I order a Modibodi Gift Voucher?

What payment methods do you accept?

I forgot to apply my coupon code! What can I do?

How do I apply a discount/coupon code?

What should I do if there’s an item missing from my order?

What is Shop Pay and how does it work?

What is Shop Now option when you return your items?

How to Unsubscribe from Our Email List

What do I do if I receive an incorrect item/order?

What do I do if I have a faulty item?

Can I upgrade my shipping or receive expedited processing?

How do I get an invoice for my purchase?

My 20% off Welcome Code isn't working

How do I sign up to get the 20% welcome discount code?

Orders & Payments

When Will I Receive My Modibodi Order? Delivery Times and Tracking Info

Where do you ship from?

What do I need to know about customs, charges and duties?

Do you have a pickup option?

Do you ship to my country?

What happens if my package is held by customs?

Deliveries & Shipping Information

What size am I?

What Is the Right Pair For Me? Finding the Best Modibodi Period Underwear

What makes Modibodi underwear better than regular underwear?

What is Modibodi Teen and what makes it different to Modibodi?

Are Modibodi garments made in Australia?

Are Modibodi garments ethically made?

Are Modibodi products Eco-Friendly?

Are Modibodi products good for light bladder leaks and incontinence?

Should I wash my Modibodi underwear prior to use?

Are Modibodi products good for sweat/perspiration?

Are Modibodi garments good to use as a back-up during my periods?

How often should I change my Modibodi's?

All About our Products

What is the Waterproof bag for?

I'd like to share some feedback and ideas for products and services with Modibodi.

How do Modibodi absorbencies compare to pads?

Product Info and Sizing

How do I return my items?

I Haven’t Received My Exchange or Store Credit: What to Do Next

Can I return or replace an item delayed beyond the 30-day return window?

What is the procedure if I have issues using the returns portal?

How do I get an update on my return status?

Can I return an opened item?

I bought my item on sale. Can I still exchange it for a different size or colour?

Returns & Exchanges

How do I use and care for Modibodi?

How do I store my Modibodi?

How long will my Modibodi garments last?

I’ve used the Tumble Dryer, will Modibodi still work?

Are Modibodi garments stain resistant?

Do Modibodi Garments Smell When Worn? Understanding Odour Control

Wash and Care Guide

What is period poverty?

Are Modibodi packaging bags sustainable?

Are Modibodi products free from harmful chemicals?

Why are reusables better than disposables?

Is Modibodi cotton certified organic?

Does Modibodi have PFAS or  Nanotechnology?

Social Impact & Sustainability

How can I become a Modibodi stockist?

I purchased my garment through an external stockist, can I return to your store?

Do you have any stockists in my city?

Stockist Inquiries

Why does my Moderate swimwear say Super on the label?

Some Moderate swimwear has been labelled Super. Here's what it means for your order.

<p>We&apos;ve had a labelling error on our Moderate absorbency swimwear. The heat stamp on the swimwear, the swing tags and the packaging say <strong>Super</strong>, but the swimwear is <strong>Moderate</strong> absorbency.</p><h3 id="what-this-means-for-you">What this means for you</h3><ul><li><strong>If you ordered Moderate swimwear,</strong> you&apos;ve received Moderate swimwear. Only the labels are wrong.</li><li><strong>Moderate swimwear holds up to 30 ml,</strong> the same as our Moderate underwear.</li><li><strong>Orders sent from 5 November 2026</strong> include a flyer explaining this. If your order was sent before then, you won&apos;t have received a flyer, but the same applies.</li><li><strong>Super swimwear is no longer available</strong> for the foreseeable future. All the swimwear on our website is Moderate, our highest swimwear absorbency.</li><li><strong>Exchanging Super swimwear you bought earlier?</strong> Moderate is the only swimwear absorbency available to exchange to. It will arrive labelled Super, with a flyer explaining why.</li></ul><h3 id="something-to-keep-in-mind">Something to keep in mind</h3><p>Because the label on the swimwear says Super, please remember it&apos;s Moderate absorbency when you&apos;re choosing what to wear. If you&apos;re giving it to someone else, let them know too.</p><h3 id="still-have-questions">Still have questions?</h3><p>We&apos;re sorry for the confusion. If you&apos;d like to talk to us about your order, contact our Customer Care team with your order number and we&apos;ll be happy to help.</p>

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