What is the procedure if I have issues using the returns portal?Updated 8 months ago

Having trouble using the returns portal? Here’s how to resolve common issues: 

1. Check the Correct Returns Portal for Your Region 

Make sure you’re using the correct returns portal for your location as each region has its own portal. For NZ and Cook Islands, please use:

• New Zealand and Cook Islands Returns Portal

2. Verify Your Order Number

• Ensure you’re entering a complete and correctly formatted order number. It’s best to copy and paste the order number directly from your order confirmation email. You’ll also need to enter the email address you used for the order.

3. Order Number Not Recognized?

• If your order number isn’t being recognized, please reach out to us at [email protected], our team is here to help.

Returns Policy Reminder

Our returns policy covers items returned within 30 days from purchase. Please check your spam or junk mail folder for any confirmation emails, and remember to drop off your parcel at the post office using a tracked postage service.